FAQS
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
We want you to be happy with your Ceriums experience, so you’ll get a 100% guarantee from Ceriums.
Everything we sell is first quality, top of the line gear that comes with a full manufacturer warranty, and we are happy to facilitate any issue you have.
Most orders ship the same day if ordered before 1pm PST! All shipping is based on business days which is Monday-Friday and excludes weekends and most major holidays.
It’s very easy! Learn more about our hassle free return policy!
We work hard to process your order quickly. Once an order is submitted, you have up to 1 hour to cancel or edit. After 1 hour, your order will begin processing through our fulfillment center and we are unable to cancel or edit. Please note you can return your order once received. For more information on our return policy.
To cancel or edit your order, please contact our Customer Experience Team via chat, email, or by writing 1-917-985-7529.
Never! We will never share or sell your personal information to anyone. Your information will always remain secure and confidential. For more information please read our privacy policy.
We offer fast and free shipping inside the contiguous United States, and very affordable rates to other locations. To learn more, visit our shipping page.
Yes! Please do allow at least 2+ weeks for international orders to be received. Further delays are possible due to customs. We ship International orders usually via USPS Priority International. You will be able to view shipping charges during checkout after you enter your location. Your international order may be subjected to customs, duties, taxes, tariffs and other fees once your package reaches your destination. Please note Outdoorplay is not responsible for custom delays.
We are located in United States
Wyoming, Georgia, New Jersey
We are located in United Kingdom
London
We are located in Turkey
Bursa, istanbul
Our retail store is temporarily closed due to the current Covid-19 conditions. You can get all of the same great products and services from our website and one-on-one shopping assistance from a friendly Customer Experience Representative via chat, or by calling 1-917-985-7529, Monday through Friday 8am to 4pm PST. We look forward to resuming full operation as soon as it's safe to do so.
Call 1-917-985-7529 to speak with an Outdoorplay Expert:
Monday - Friday from 8am to 4pm PST
Click to Chat with an Outdoorplay Expert:
Monday - Friday, 8am to 4pm PST and Saturday - Sunday, 9am to 3pm PST.
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